Terms of service
_Last Updated: 1/15/25
Welcome to Spa Store US, a high-ticket drop-shipping store hosted on Shopify. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read these Terms carefully before making a purchase, using our site, or engaging with our services. If you do not agree with any of these Terms, please refrain from using our website.
**1. General Terms**
- **Eligibility**: You must be at least 18 years of age to use this website and purchase products. By agreeing to these Terms, you represent and warrant that you are at least 18 years old.
- **Account**: To make a purchase, you may need to create an account on our website. You are responsible for maintaining the confidentiality of your account and password, and for all activities that occur under your account.
- **Modification of Terms**: We reserve the right to update or change these Terms at any time. All changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the new Terms.
**2. Product Listings and Pricing**
- **Product Availability**: While we strive to maintain accurate product availability, our store operates under a drop-shipping model. In some cases, products may be out of stock or unavailable for reasons beyond our control. We will notify you as soon as possible if your order cannot be fulfilled.
- **Pricing**: Prices listed on our website are subject to change at any time. All prices are quoted in U.S. dollars and include applicable taxes, unless otherwise stated.
- **Shipping Costs**: We aim to provide free shipping for all orders. Return shipping charge may be applied up to 25%
**3. Ordering and Payment**
- **Order Confirmation**: After you place an order, you will receive an order confirmation email. This email will include an order number, a summary of your order, and shipping details. Please review this information carefully.
- **Payment Methods**: We accept payment via major credit and debit cards, PayPal, and other payment methods as indicated at checkout. All payments must be received before your order is processed.
- **Order Cancellation**: Due to the nature of drop-shipping, we process orders quickly. If you wish to cancel your order, please contact us within [X] hours of placing it. After this window, we cannot guarantee that the cancellation request will be processed in time.
**4. Shipping and Delivery**
- **Shipping Times**: Shipping times vary depending on the product and delivery address. Please refer to our shipping policy for estimated delivery times.
- **Customs and Import Duties**: If applicable, customers are responsible for any customs fees, import duties, or taxes that may apply to international shipments. We recommend contacting your local customs office for more information before ordering.
- **Delays**: While we strive to ensure timely delivery, we cannot guarantee shipping dates and are not responsible for any delays caused by third-party shipping carriers.
**5. Returns, Refunds, and Exchanges**
- Return, Refund and Exchanges: Please view the policy that is applicable to the product you are shopping for. Due to our wide range of suppliers we do not have a “one size fits all policy.” We have an overarching store policy found under “Shipping Policy” and under each product.
**6. Privacy and Data Protection**
We are committed to protecting your privacy. Please refer to our [Privacy Policy] for detailed information about how we collect, use, and protect your personal data.
**7. Prohibited Use**
By using our website, you agree not to engage in any of the following prohibited activities:
- Using our website for any illegal purpose or in violation of any local, state, or federal laws.
- Attempting to hack, modify, or interfere with the functionality of our website.
- Using our website to transmit harmful or unlawful content, including viruses or malware.
**8. Limitation of Liability**
To the fullest extent permitted by law, [Your Store Name] will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our liability for any claim arising from your purchase will be limited to the amount you paid for the product in question.
**9. Dispute Resolution and Governing Law**
- **Arbitration**: Any disputes arising from or related to these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall take place in Geauga County, Ohio.
- **Governing Law**: These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], United States, without regard to its conflict of law principles.
- **Class Action Waiver**: You agree that any dispute resolution will be conducted only on an individual basis and not in a class, consolidated, or representative action.
**10. Contact Us**
If you have any questions about these Terms of Service or need assistance with an order, please contact us at:
216-250-4824